Get in Touch With Us
Got a question about how we rank online casinos, spotted something that needs updating, or just want to flag an issue with a bonus offer? This page covers the ways to reach Best Online Casinos and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries — every message gets looked at by someone who understands the site and the industry it covers.
If you can, tell us upfront what your message relates to. A quick line such as "bonus terms question" or "casino licensing query" helps us route it to the right person and reply faster, rather than everything landing in one general inbox and getting sorted later.
What We Can Help With
We cover a wide range of topics related to real money online casinos, slots, bonuses and payment methods in the US market, and readers contact us for all sorts of reasons. Common ones include:
- Questions about a specific offer — if a welcome bonus, free spins package or wagering requirement on one of the casinos we cover is unclear, ask us before you claim it.
- Corrections — online casino offers, licensing details and payment options change often. If something looks out of date, tell us and we will look into it.
- Feedback on our reviews — if you have direct experience with a casino we've written about and think our coverage missed something, we want to hear it.
- Payment method or withdrawal queries — general questions about how deposits, withdrawals, verification or processing times typically work.
- Responsible gambling concerns — if you or someone you know needs support, let us know and we can point you toward deposit limits, self-exclusion tools and state or national support services.
- Licensing and eligibility questions — for instance, whether a casino is available where you live, or what age and residency rules apply in your state.
What to Include So We Can Actually Help
The faster route to a useful answer is giving us enough context the first time. Where relevant, include:
- The name of the casino or offer you're asking about
- What state you're located in, since online casino availability and rules vary by jurisdiction in the US
- A short description of the issue — a bonus term, a withdrawal delay, a licensing question
- Any screenshots or reference numbers you have, if the enquiry relates to a specific transaction with an operator
Note that we are an independent comparison and review resource, not the casino itself. If your enquiry is about a deposit, withdrawal or account issue on a specific site, the fastest resolution is usually to contact that casino's own customer support directly. We are glad to offer general guidance, but account-level actions sit with the operator.
How Long Replies Take
We aim to respond within a couple of working days. During periods when we're updating rankings or reviewing new casinos entering the market, replies can take a little longer, but every message does get a response — nothing is filtered out or ignored.
Before You Write to Us About an Offer
A lot of questions we receive relate to bonus terms — wagering requirements, maximum cashout limits, game restrictions and expiry dates all vary between operators. Reading the terms attached to any offer before you claim it will answer most of these questions faster than waiting on a reply. Our comparisons list the headline offer for each site, but the full terms always sit with the casino itself.
If you're weighing up options outside the US or looking at operators structured differently from the mainstream market, you may also find our page on trusted non-GamStop casinos in the UK useful for context, though eligibility and licensing there differ from US rules.
A Note on Responsible Gambling
If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, please say so in your message. We can point you toward deposit and time limit tools, self-exclusion programs, and state or national responsible gambling organizations. You don't need to explain the full situation in detail — just let us know what kind of support you're looking for.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on our coverage of US online casinos, real replies from real people are how we keep this site accurate and useful.